Refund policy

Big Bang Pixels Return & Refund Policy

Thank you for shopping at Big Bang Pixels. We take pride in our quality products and customer satisfaction. Please review our return and refund policy below, which is designed to help you in the rare event that something isn’t quite right with your order.

1. General Policy

  • Quality Guarantee: Our products are created with care and quality in mind. However, if you receive an item that is defective, damaged, or not as described, we are here to help.
  • Custom & Made-to-Order Items: As our products are produced on demand, please note that returns or exchanges are only accepted if there is a defect in workmanship or a printing error, or if you received an incorrect item.
  • Non-Returnable Items: Custom orders that have been approved for production cannot be returned or exchanged unless the product is defective or an error occurred during production.

2. Defective or Damaged Items

  • Reporting Issues: If your order arrives damaged or defective, please contact us within 14 days of receiving your order. Include photographs and a detailed description of the issue.
  • Resolution: Once the issue is verified, we will either replace the defective item or issue a full refund, including any shipping fees, as appropriate. We may request that you return the defective item at our expense.

3. Incorrect Orders

  • Order Errors: In the event that you receive an item that differs from the design or specifications you selected, please notify us within 14 days of receiving your order. Include any relevant photographs or documentation.
  • Corrective Action: After verification, we will provide a replacement, or offer a refund if a replacement is not feasible.

4. Returns Process

  1. Contact Us: Email our support team at support@bigbangpixels.store with your order number and details about the issue. Please include any relevant photographs or documentation.
  2. Assessment: Our team will assess your claim and may request additional information, such as photos of the product.
  3. Return Authorization: If your return is approved, we will provide instructions on how to return the item. Returns must be sent in their original condition and packaging.
  4. Resolution: Once the issue is verified, we will either replace the defective item or issue a full refund, including any shipping fees, as appropriate. We may request that you return the defective item at our expense.

5. Refunds

  • Processing Time: Refunds will be processed within 7-10 business days after we receive the returned item. Please note that processing times may vary depending on your bank or payment provider.
  • Partial Refunds: In cases where the item shows signs of wear or misuse, partial refunds may be issued at our discretion.

6. Exchanges

  • Exchanges: Exchanges are treated the same as returns. If you wish to exchange a defective or incorrect item for another product, please follow the return process and place a new order for the desired product.

7. Cancellation Policy

  • Before Production: If you need to cancel your order, please contact us immediately. Cancellation is possible if your order has not yet entered the production process.
  • After Production: Once production has begun, cancellations cannot be accepted unless there is an error on our part.

8. Contact Information

For any questions or concerns about our return and refund policy, please contact us:

We reserve the right to update or modify this policy at any time, so please review it periodically for any changes.